Returns & Exchange

Can I return the products I ordered?

You can only if:

  • NOT washed
  • NOT worn
  • Original tags and labels are still attached
  • Send back within 7 days after you receive your package (delivery days are not counted in the 7days)

You can read everything about returns in our Returns Policy

How do I return items?

To return products you can:

– Fill in the Return Form (we never answer to the return forms we receive),

– Print the form and put it in the package with the invoice you received with your order,

– When we will receive your package, our logistics team will check the items and send you an e-mail to inform you about it (it can take also up to 2 weeks to register your return from the item it was delivered),

– The store credit for your return will be provided within 2-4 business days from the time it was registered

– The refund for your return will be processed within 2-3 weeks from the time it was registered. Refund only applicable on regular price items.

If you do not fill in the Return Form, or include invoice or note in the package, we won’t know who you are and we won’t be able to contact you about the package we received.

How long will the Returns Process last?

After your Return Package is delivered to us, we will have to process it which may take also up to 2 weeks. Our logistics team will carefully check all the returned products and your return form and sort your return accordingly.

Once we are done with return process our logistics team will register it in our system send you a confirmation email.

If the products fulfill our Returns Policy, we will proceed further as per your return form specifications and provide you with store credit or refund.

The Confirmation Email from logistics department will give you detailed information about the Returns Process Time.

Processing time for Store Credit is 2-4 business days from the date registered.

Processing time for refund is 2-3 weeks from the date registered. Only on regular price items.

N.B. If we haven’t received your package yet, we can’t start processing your return.

Please check your tracking information before contacting us.

What can I do if I didn’t receive a product?

Please check the section Contact Us

What can I do if I received the wrong product?

Please check the section Contact Us

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